Returns & Exchanges
At ASHLUXE, we are committed to ensuring your complete satisfaction with our luxury streetwear. If you are not entirely pleased with your purchase, you may return or exchange eligible items within 14 days of delivery provided they are in original, unworn condition with all tags attached.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original ASHLUXE packaging, ensuring all security tags, dust bags, and branded boxes are included.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team verifies the condition of the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing